These Terms and Conditions ("Terms") govern your purchase of, access to, and use of The AI Agency FastStart Program (the "Program"), a digital training program provided by The Smart Marketing People Limited, trading as Kaytoms AI ("we", "us", "our").

Company details: The Smart Marketing People Limited, trading as Kaytoms AI Company No. 15622251 Registered office: Lower Basement 23, Clanwilliam Road, Deal, England, CT14 7BX Email: [email protected]

By purchasing the Program, you confirm that you have read, understood, and agree to be bound by these Terms.

1. The Program

The Program is a digital training program designed to teach you how to build and run an AI-powered marketing agency. Your purchase includes:

• A series of training videos, drip-fed to you over a period of six weeks;

• Access to a private Facebook community group;

• Live group coaching calls; and

• One-to-one coaching sessions as described on the sales page at the time of purchase.

The Program is an educational product. It is not software, a software-as-a-service (SaaS) platform, an agency service performed on your behalf, or a business opportunity with guaranteed outcomes.

2. Access and Delivery

Access to the Program begins immediately upon successful payment. You will receive access to the first video on the day of purchase, with the remaining training videos released to you on a drip-fed schedule over approximately six weeks until the full Program content has been delivered.

Access is provided through our online members' area. Login details will be sent to the email address you provide at checkout. You are responsible for providing an accurate email address and for keeping your login credentials secure. Your access is personal to you and must not be shared, resold, or transferred.

3. Price and Payment

The price of the Program is £1,200 [VAT WORDING PENDING - Place 3 of 3 — confirm whether price is inclusive of VAT, plus VAT, or VAT not applicable, and update this clause, the checkout page, and the BNPL page together]. The full price is displayed at the point of sale before payment is taken. Payment is due in full at the time of purchase unless a payment plan is expressly offered and selected at checkout.

3A. Payment Plans

Where a payment plan is offered and selected at checkout, the number of payments, amounts, schedule, and total cost are displayed before purchase. The current plan is £600 on the date of purchase, followed by two further payments of £350 each at 3-week intervals from the first payment (total £1,300). By selecting a payment plan you authorise us to charge your payment method automatically on each instalment date.

Selecting a payment plan is a commitment to pay the full total price. If an instalment payment fails, we will retry it and notify you. If payment is not received within 7 days of the due date, your access to the Program will be suspended until payment is made, and the outstanding balance remains due. Completing or consuming Program content does not reduce the amount owed. If a refund is granted within the refund window (Section 4), amounts paid will be refunded and no further instalments will be charged.

4. Refund Policy

You may request a full refund within 7 days of the date of purchase, or within 3 days of the date you first access the course content — whichever comes first.

To request a refund within this window, email [email protected] from the email address used at purchase, including your name and order details.

After this window has passed, all sales are final and no refunds will be issued, due to the digital nature of the Program and the immediate access granted to the training materials. No refunds are given for unused portions of the Program.

Nothing in this clause affects your statutory rights. By purchasing and accessing this digital content immediately, you expressly consent to immediate supply and acknowledge that, once the refund window above has expired, you lose the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to the extent permitted by law.

5. Earnings Disclaimer

The Program is educational. We make no guarantee, representation, or warranty that you will earn any money, acquire any clients, or achieve any particular result by purchasing or completing the Program.

Results shown on our website are not typical. Individual results will vary based on effort, experience, and market conditions. No income is guaranteed. Any testimonials and examples used are exceptional results and are not intended to represent or guarantee that anyone will achieve the same or similar results. Your results depend on many factors, including your own effort, skill, experience, and market conditions, all of which are outside our control.

6. Intellectual Property and Licence

All content within the Program — including videos, documents, templates, frameworks, and materials — is owned by or licensed to The Smart Marketing People Limited and is protected by copyright and other intellectual property laws.

We grant you a personal, non-exclusive, non-transferable licence to access and use the Program content for your own personal and business education. You must not copy, reproduce, distribute, republish, share, resell, or make the content available to any third party, or use it to create a competing product or training.

7. Community and Coaching Conduct

Access to the private Facebook group and live calls is a benefit of the Program, not a separately purchasable service. We expect respectful conduct in all community spaces and on all calls. We reserve the right to remove any member from the community group or calls, or to suspend or terminate Program access without refund, in cases of abusive behaviour, spam, harassment, or sharing of Program content in breach of these Terms.

One-to-one coaching sessions must be booked through the scheduling method provided within the Program and are subject to reasonable availability. Missed sessions without at least 24 hours' notice may be forfeited.

8. Your Responsibilities

You are responsible for complying with all laws and regulations applicable to any business you build, including advertising rules, data protection law, and any licensing requirements in your jurisdiction. The Program provides education and general information only and does not constitute legal, financial, accounting, or professional advice.

9. Privacy

We collect and process personal data in line with our Privacy Policy, available at https://kaytoms.com/privacypolicy.

10. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

Subject to the above, our total liability to you arising out of or in connection with the Program shall not exceed the amount you paid for the Program, and we shall not be liable for any loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss.

11. Changes to the Program and these Terms

We may update, improve, or reorganise Program content from time to time, provided that the overall substance of what you purchased is not materially reduced. We may amend these Terms from time to time; the version in force at the time of your purchase applies to your purchase.

12. Termination

We may suspend or terminate your access to the Program if you materially breach these Terms (including sharing content or abusive conduct) and, where the breach is capable of remedy, you fail to remedy it within 14 days of being notified.

13. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from them, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your local courts.

14. Contact

For any questions about these Terms or the Program, contact us at:

Email: [email protected] Post: The Smart Marketing People Limited, Lower Basement 23, Clanwilliam Road, Deal, England, CT14 7BX